Privacy Statement

1. Introduction: This Privacy Notice explains in detail the types of personal data I may collect about you when you interact with me. It also explains how I'll store and handle that data, and keep it safe.

2. Richard Ratcliffe is a sole trader business providing entertainment services. He is not a limited company.

3. Explaining the legal bases I rely on. The law on data protection, based on the General Data Protection Regulation and formerly the Data Protection Act, sets out a number of different reasons for which a company may collect and process your personal data, including: Consent in specific situations I can collect and process your data with your consent. This may be verbally, in person or on the telephone, or written via email or letter. When collecting your personal data, I'll always make clear to you which data is necessary in connection with a particular service. Contractual obligations in certain circumstances: I need your personal data to comply with my contractual obligations. If you have booked me to provide a performance or my entertainment services then I will need your contact details for example. Legitimate interest in specific situations, I require your data to pursue my legitimate interests in a way which might reasonably be expected as part of running my business and which does not materially impact your rights, freedom or interests. For example if I have worked for you before I may use your contact details to send you direct marketing information by telephone, email or post telling you about my services that I think may interest you.

4. When do I collect personal data?

• When you make a booking
• When you engage with me on social media.
• When you contact me by any means to make enquiries
• When you comment on or review my products and services.

5. What sort of personal data do I collect?

• For a booking or enquiry: your name, address, phone number and email address and the name of other guests at the event as necessary (for example a birthday guest and their age and gender), event address and on site contact name, email, telephone and mobile numbers.
• Details of your interactions with us such as with my website, email and social media.
• Copies of documents you provide me or signed contracts
• Payment information.
• Your comments and reviews.
• Your social media username, if you interact with me through those channels, to help me respond to your comments, questions or feedback.

6. How and why do I use your personal data? If you wish to change how I use your data, you'll find details in the 'What are my rights?' section below. Remember, if you choose not to share your personal data with me, or refuse certain contact permissions, I might not be able to provide some services you've asked for. Here's how I'll use your personal data and why:

• To perform any contract I've agreed with you. If I don't collect your personal data during this process, I won't be able to provide the required services and comply with my legal obligations.
• To respond to your queries or complaints. Handling the information you sent enables me to respond. I may also keep a record of this to inform any future communication with me and to demonstrate how I communicated with you throughout. I do this on the basis of my contractual obligations to you, my legal obligations and my legitimate interests in providing you with the best service and understanding how I can improve my service based on your experience.
• To protect my business from fraud and other illegal activities. I'll do all of this as part of my legitimate interest.
• With your consent, I will use your personal data to keep you informed by email, web, text, telephone about relevant products and services including tailored special offers, discounts, promotions, events, competitions and so on. Of course, you are free to opt out of hearing from me by any of these channels at any time. To send you relevant, personalised communications by post in relation to updates, offers, services and products. I'll do this on the basis of my legitimate business interest. You are free to opt out of hearing from me by post, email or phone at any time.
• To send you communications required by law or which are necessary to inform you about my changes to the services I provide you. For example, updates to this Privacy Notice, and legally required information relating to your booking. These service messages will not include any promotional content and do not require prior consent when sent by email or text message. If I do not use your personal data for these purposes, I would be unable to comply with my legal obligations.
• To develop, test and improve the services I provide to you. I'll do this on the basis of my legitimate business interests.
• To send you survey and feedback requests to help improve my services. These messages will not include any promotional content and do not require prior consent when sent by email or text message. I have a legitimate interest to do so as this helps make my services more relevant to you. You are free to opt out of receiving these requests from me at any time by contacting me.

7. How I protect your personal data? I know how much data security matters to all my clients. With this in mind I will treat your data with the utmost care and take all appropriate steps to protect it. My computers and mobile devices are all password protected. I regularly monitor my systems for possible vulnerabilities and constantly review my security.

8. How long will I keep your personal data? Whenever I collect your personal data it is stored on an encrypted database for future reference until such time as you no longer employ my services or you ask me to delete it. I may use this to contact you for furture bookings. You are free to ask me at any time to delete any or all information that I hold for you. Her Majesty's Revenue and Customs (HMRC) requires me to keep records of contracts, payments and invoices for 7 years. I will therefore normally hold information of any contracts for this long.

9. Who do I share your personal data with? I do not share your personal data with trusted third parties without your express permission. Circumstances where this may be necessary areas follows: To have items delivered to site before an event. If there are other entertainers or performers booked by me as part of an event. Should that be necessary:

• I provide only the information they need to perform their specific services.
• They may only use your data for the exact purposes I specify in my contract with them.
• I work closely with them to ensure that your privacy is respected and protected at all times.

10. Where your personal data may be processed? Unless I inform you otherwise your data will not be processed outside the UK.

11. What are your rights over personal data? You have the right to request:

• Access to the personal data I hold about you, free of charge in most cases.
• The correction of your personal data when incorrect, out of date or incomplete.
• The right to deletion, for example when you withdraw consent, or object and I have no legitimate overriding interest, or once the purpose for which I hold the data has come to an end (such as the end of a warranty).
• That I stop using your personal data for direct marketing (either through specific channels, or all channels).
• That I stop any consent-based processing of your personal data after you withdraw that consent. You have the right to request a copy of any information about you that I hold at any time, and also to have that information corrected if it is inaccurate. To ask for your information, please contact me on 07870 848368. If I decide not to action your request I will explain to you the reasons for my refusal. Whenever you have given me your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent. In cases where I am processing your personal data on the basis of my legitimate interest, you can ask me to stop for reasons connected to your individual situation. I must then do so unless I believe I have a legitimate overriding reason to continue processing your personal data. Direct marketing: You have the right to stop the use of your personal data for direct marketing activity through all channels, or selected channels. I must always comply with your request.

12. How can you stop the use of your data for direct marketing. You can stop direct marketing communications from me by contacting me by telephone, email, post or via social media.

13. Contacting the Regulator. If you feel that your data has not been handled correctly, or you are unhappy with my response to any requests you have made to me regarding the use of your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO). You can contact them by calling 0303 123 1113. Or go online to www.ico.org.uk/concerns (opens in a new window; please note I can't be responsible for the content of external websites). If you are based outside the UK, you have the right to lodge your complaint with the relevant data protection regulator in your country of residence.

14. If you live outside the UK By using my services or providing your personal data to me, you expressly consent to the processing of your personal data by me or on my behalf. Of course, you still have the right to ask me not to process your data in certain ways, and if you do so, I will respect your wishes. Sometimes I'll need to transfer your personal data between countries to enable me to supply the services you've requested. In the ordinary course of business, I may transfer your personal data from your country of residence to myself and to third parties located in the UK. By dealing with me, you are giving your consent to this overseas use, transfer and disclosure of your personal data outside your country of residence for my ordinary business purposes. This may occur because my information technology storage facilities and servers are located outside your country of residence, and could include storage of your personal data on servers in the UK. I'll ensure that reasonable steps are taken to prevent third parties outside your country of residence using your personal data in any way that's not set out in this Privacy Notice. I'll also make sure I adequately protect the confidentiality and privacy of your personal data.

15. Any Questions? I hope this Privacy Notice has been helpful in setting out the way I handle your personal data and your rights to control it. If you have any questions that haven't been covered, please contact me on 07870 848368 or via email at richardratcliffe2002@yahoo.co.uk: This notice was last updated on 28th May 2018